TAXES, SHIPPING & HANDLING CHARGES:
All orders are shipped via UPS or USPS. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please contact firstname.lastname@example.org if you have any questions.
EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.
You will receive an email from email@example.com when your order has been confirmed. Purchased items will be shipped within 10 business days of the order, although most will be shipped within 3 to 4. Please allow up to 3 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify firstname.lastname@example.org
Any product shipped back to LAVENDER as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to LAVENDER at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.
Any product shipped back to LAVENDER as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $2 restocking fee per item.
LOST OR STOLEN PACKAGES
Lavender does not hold any responsibility to recover, refund, or replace merchandise that has been stolen from your ship-to address. If a package that is marked as delivered, we will treat it as such. It's your responsibility to contact the mail carrier to sort it out.