RETURNS & EXCHANGES:
Our goal is for you to be 100% satisfied with your purchase from www.lavender.studio. If for any reason you are not satisfied we would be happy to assist you. If you have any questions please contact firstname.lastname@example.org with proof and details of damage.
Please note: We do not accept returns for LAVENDER product not purchased from www.lavender.studio.
Item(s) purchased from www.lavender.studio must be returned at the customer's expense in new, unused condition with original tags still attached in order to receive a refund, within 30 DAYS of receiving the shipment. Limited edition items and items purchased on sale cannot be returned for a refund issued in store credit. To return an item(s) for store credit only, just send it to the address below with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund in the form of store credit will be issued to you. Please note that we cannot refund the original shipping charges with the exception of faulty or incorrectly shipped items and all returns are subject to a 5% restocking fee.
Returns should be shipped via insured traceable mail in a secure package to the following address:
1330 Factory Pl #103
Los Angeles, CA 90013
If you purchased an item from www.lavender.studio and would like a different color, size or style, you will have 30 DAYS to do so. A new order will need to be placed once the unwanted item(s) is/are returned for store credit. Store credit will be issued within 1-2 business days of us receiving the return. See RETURNS above for instructions on how merchandise can be returned.